DELIVERY CHARGES

STANDARD DELIVERY
Standard delivery takes between 2-3 working days and is £4.90 or FREE on orders over £100. During very busy periods, such as 25% OFF event or during public holidays, standard delivery may take longer.

WHEN WILL MY PRODUCTS BE DELIVERED?

After you have placed your order online, we will send you an order confirmation email. In the 'What happens next?' section of this email, you will find information about when your products will be delivered. If you haven’t received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, please contact us by emailing info@neatandshaken.com.

RETURNS, REPLACEMENTS AND EXCHANGES

You may return or exchange your order within 28 days of the despatch date. It must be in a saleable condition in its original, undamaged packaging and we will consider the overall condition when making a refund. This does not affect your statutory rights in the event of faulty goods.

HOW DO I RETURN AN ITEM/ITEMS?

You may only return a cancelled order to us for a refund if the products are complete, unused, unopened and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). They should be returned with the original box, packaging and accessories.
We will provide a full refund or replacement (subject to availability) for products that are faulty. This does not affect your statutory rights. If there is a fault with your product, please contact us
You must arrange and pay for the return of the order to us at Huboo Ref 6797, Huboo Technologies Ltd, Unit 2, More Plus Central Park, Hudson Avenue, Severn Beach, BS35 4EL and you are responsible for ensuring it reaches us in a saleable condition.

WHAT IF I'M NOT IN WHEN YOU DELIVER?

Our deliveries are made by third party carriers. When your order has been dispatched, you will receive an email to confirm that your order is on its way. All deliveries require a signature by someone over the age of 18; if you are not in, a card will be posted through your letterbox with instructions on how to arrange re-delivery.

CAN I CHANGE OR CANCEL AN ORDER ONCE I HAVE CHECKED OUT?

We regret we are unable to make amendments to orders during peak periods, including the 5 working days before Black Friday and Christmas.
If you wish to change or cancel your order, please contact Customer Care by emailing info@neatandshaken.com.
Please have your order number to hand.

ARE THERE POSTCODES WITH RESTRICTED SERVICE?

Unfortunately we cannot offer a delivery service to the Channel Islands or addresses outside the UK. Deliveries to the following postcodes will take 1 to 3 working day longer than stated and a £10 extra charge will apply :

• Highlands postcodes (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE),
• Northern Ireland,
• Isle of Wight

DO YOU DELIVER OR SEND PRODUCTS OUTSIDE THE UNITED KINGDOM?

Apart from the Isle of Man, we do not deliver to the Republic of Ireland, the Channel Islands or send products outside the UK, including BFPO addresses. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

DO YOU DELIVER TO NORTHERN IRELAND?

Deliveries and collections are temporarily unavailable in Northern Ireland while we make adjustments in line with new Government legislation.

DELIVERY COSTS

Please note, during busy times such as 25% off 6 bottles or more, the 9pm order cut-off time is subject to change.

 

Delivery Options	Price	Timings
Standard delivery	£4.90 or FREE for orders over £100	Takes 2-3 working days (7am-9pm, excluding public holidays). Please note that during very busy periods, such as Black Friday or Christmas, standard delivery may take longer.
Fast Delivery	£9.90 or FREE for orders over £100	Takes 1-2 working days (7am-9pm, excluding public holidays). Please note that during very busy periods, such as Black Friday or Christmas, standard delivery may take longer.

On rare occasions some items may be delivered outside of the published timed windows.