To make a purchase of alcohol on our website, you must be at least 18 years old.
As a reminder, if you are under 18, it is illegal:
- For anyone to sell you alcohol
- To attempt to purchase or purchase alcohol
- For an adult to attempt to purchase or purchase alcohol for you
For further information, please visit: https://www.drinkaware.co.uk/.
Simply select the product(s) you wish to purchase and add them to your online cart. Before proceeding to the payment, you will be asked to create an account or log in if you already have one. You will then need to provide some information, enter your address, the delivery address if different, and complete the payment following the provided instructions.
We provide delivery services to the United Kingdom (England, Scotland, Wales, Northern Ireland) and the Isle of Man. However, please note that we do not currently offer delivery to the Channel Islands or the Republic of Ireland.
We exclusively use FedEx for product deliveries. While we use a next-working-day delivery, please be aware that in some cases, it may take up to 2 or 3 days to receive your package after it has been dispatched. For deliveries to the following areas: Highlands postcodes (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE), Northern Ireland, and the Isle of Wight, kindly anticipate an additional delivery time of 1 to 3 working days beyond the initially stated delivery timeframe.
Shipping fees to the United Kingdom amount to £4.90. Please be aware that an additional charge of £10 applies to deliveries in specific regions, including the Highlands postcodes (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE), Northern Ireland, and the Isle of Wight, resulting in a total shipping cost of £14.90 for these areas.
For orders totaling a minimum of £100, we provide free shipping in England, Wales, and the Lowlands. However, it's important to note that free shipping is not available for Northern Ireland.
If you've accidentally placed an order, please contact us as soon as possible so that we can assist you in canceling the order and processing a refund. If your order has already been shipped, we kindly request that you wait until you've received the order before reaching out to us.
You can cancel your purchase at any time either before or up to fifteen calendar days from the day on which you receive your products. To be eligible for a refund or exchange, the products must be in their complete, unused, unopened, and "as new" condition. For example, if you've opened the box to inspect the product, please do so without causing any damage or markings. Ensure that the items are returned with their original box, packaging, and accessories.
For more information, please refer to the following page: Terms of Sales.
You have a 48-hour timeframe from the moment of delivery to notify us by email at the following address: firstname.lastname@example.org, in case of any discrepancies, missing items, or visible defects in the delivered products (such as damaged or already opened packages). Please include all pertinent supporting documents, including photographs. Failure to adhere to these procedures after this period will result in the products being considered in compliance and free from apparent defects, and no claims can be validly accepted.
Once all the required evidence is provided, we will promptly proceed with the refund or replacement of the affected products at our expense.
When a product is out of stock, the "Contact me when available" button appears on the product page. By clicking on it, you will be prompted to enter your email address in order to be notified as soon as the product becomes available again.
Yes, we occasionally offer promotions or special discounts on a selection of products. To ensure you don't miss out on them, we invite you to subscribe to our newsletter or regularly check the "offers" page on our website.
Most of our product pages feature a dedicated section for cocktails. Clicking on a cocktail will lead you to the detailed recipe. Additionally, you can explore our Guides page by following this link: https://neatandshaken.com/pages/guides. Here, you'll discover our cocktail bible and a collection of captivating articles about gin and whiskey.